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Gameline - FAQs (Frequently Asked Questions)

I. SHIPPING
A. What are the delivery charges for orders from the Online Shop?
    • Same Day Deliveries within Metro Manila - Starts at P150
    • Metro Manila - Starts at P85
    • Luzon - Starts at P120
    • Visayas to Mindanao - Starts at P150
B. How long will delivery take?
    • Metro Manila - 2 to 5 working days after placing the order 
    • Outside of Metro Manila - 5 to 10 working days after placing the order 
                Cut-off time of processing of paid orders will be at 4pm. 
           
         C. Can we change the Shipping Address?
    • We will not be allowing change in shipping address, if wrong shipping address was indicated, please cancel the order and reorder.

         D. Can we merge our orders into one delivery? 

    • We will ship your purchases based on your individual order number. Due to the volume of orders that we receive, we cannot merge different order shipments under one delivery as this will disrupt our operations.

        E. No pick up nor meet ups will be accommodated

 

II. PAYMENTS

A. What modes of payment are accepted in the Online Shop?
We are now an official partner of PayMonggo (Credit Cards, Debit Cards, GCash)

B. Do you accept Cash on Delivery (COD)?

    • No, we only accept Dragonpay and PayMaya as our modes of payment. As long as payment instructions are followed, payments are approved automatically. 

III. AVAILABILITY

A. Is the item available?

    • Item availability is indicated in the product page. If it is out of stock, please wait for the restock.

B. When will the item restock?

    • We don’t have definite dates for the restocking of our products so please check our website regularly for updates.
C. Do you accept reservations?  
    • Unfortunately, we are not accepting reservations for either console or game. 

D. What are the instances my order can be cancelled?

    • Unable to pay for the item within the allotted time period depending on the mode of payment. Please refer to the table above Table II A
    • Bought more than the indicated number of pieces allowed

 

VI. ISSUES/WARRANTY

For issues and warranty concerns, please send an email to cares@gameline.ph or chat with us at our facebook page @gameline.ph.

 

VII. DISCOUNTS AND VOUCHERS

    • Stacking of discount vouchers is not allowed (i.e., power ups and digital gift codes)
    • Vouchers can only be redeemed once 

 

VII. PlayStation 5 Pre-Orders

For PlayStation 5 pre-orders, please wait for an announcement on our page on when pre-orders for the console will be available.