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FAQs (Frequently Asked Questions)

I. SHIPPING
A. What are the delivery charges for orders from the Online Shop?
    • Metro Manila - P150 - P300
    • Luzon - P250 - P450
    • Visayas to Mindanao - P350 - P550
B. How long will delivery take?
    • Metro Manila - 2 to 5 working days after placing the order 
    • Outside of Metro Manila - 5 to 10 working days after placing the order 
                Cut-off time of processing of paid orders will be at 3pm. 
                We don't offer same day deliveries

         C. Can we change the Shipping Address?
    • We will not be allowing change in shipping address, if wrong shipping address was indicated, please cancel the order and reorder.

         D. Can we merge our orders into one delivery? 

    • We will ship your purchases based on your individual order number. Due to the volume of orders that we receive, we cannot merge different order shipments under one delivery as this will disrupt our operations.

        E. No pick up nor meet ups will be accommodated

 

II. PAYMENTS

A. What modes of payment are accepted in the Online Shop?
We are now an official partner of Dragonpay and PayMaya.
Below are the available payment methods:
PayMaya

Dragon Pay (Online Banks)

Dragon Pay (Over-The-Counter/ ATM Banks)

Dragon Pay
E-Wallets
•Credit Cards (Master Card, Visa, JCB)
•Paymaya Credits

•BDO Internet Banking
•BPI Online/Mobile
•Chinabank Online
•EastWest Bank
•Landbank ATM Online
•Maybank Online Banking
•Metrobankdirect
•PSBank Online
•RCBC Online Banking
•Robinsons Bank Online Bills Payment
•Unionbank Internet Banking
•UCPB Connect

Payment MUST be done within 60 mins after placing the order

•AUB Online Cash Payment
•BDO ATM
•BDO Cash Payment
•BDO Network Bank Cash Deposit
•BPI Bills Payment
•Chinabank ATM Cash Payment
•EastWest Online/Cash Payment
•i2i Rural Banks
•Landbank Cash Payment
•PNB Internet Banking Bills Payment
•PNB CashPayment
•RCBC Cash Payment
•RobinsonsBank Cash Payment
•Security Bank Cash Payment
•Unionbank Cash Payment
•UCPB ATM Cash Payment

Payment MUST be done within 48 hours after placing the order

•GCash
•Coins.ph
•Dragonpay
•Prepaid Credits
•GrabPay

Payment MUST be done within 60 mins after placing the order

B. Do you accept Cash on Delivery (COD)?

    • No, we only accept Dragonpay and PayMaya as our modes of payment. As long as payment instructions are followed, payments are approved automatically. 

III. AVAILABILITY

A. Is the item available?

    • Item availability is indicated in the product page. If it is out of stock, please wait for the restock.

B. When will the item restock?

    • We don’t have definite dates for the restocking of our products so please check our website regularly for updates.
C. Do you accept reservations?  
    • Unfortunately, we are not accepting reservations for either console or game. 

D. What are the instances my order can be cancelled?

    • Unable to pay for the item within the allotted time period depending on the mode of payment. Please refer to the table above Table II A
    • Bought more than the indicated number of pieces allowed

 

VI. ISSUES/WARRANTY

Please click here to fill up the form

 

VII. DISCOUNTS AND VOUCHERS

    • Stacking of discount vouchers is not allowed (i.e., power ups and digital gift codes)
    • Vouchers can only be redeemed once